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Overview

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech enabled products and services. This Training Programme includes mandatory exam booking and vice versa. In SMART Partnership with CT Academy for ITIL 4®️, WEPS is offering this programme in Malaysia.

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.

The qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

Target Group:

  • Those who require a basic understanding of the ITIL framework.
  • Those who want to understand how ITIL can be used to enhance IT service management.
  • IT professionals or others working within an organization that has adopted ITIL.
  • Anyone who has interest in IT service management.

Duration

3 Days (Remote Online Learning/Face to Face Training)

Certification/Governing Body/Examination Body

ITIL®4 Foundation/AXELOS/PeopleCert

Course Outcome

Upon successful completion of this course, participants should be able to:

  • A holistic approach to the facilitation of co creation of value with customers and other stakeholders in the form of products and services. The guiding principles of ITIL 4.
  • The four dimensions of Service Management.
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value

Course Content

  • ITIL Overview
  • Key Concepts of Service Management
  • The Four Dimensions of Service Management
  • ITIL Guiding Principles
  • The ITIL Service Value System
  • Service Value Chain
  • Key ITIL Practices
  • Other ITIL Practices
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