We are committed to provide the best quality of service to customers by providing high quality Training Delivery that meet or exceed customer requirements and expectations.
To support our services, we have established a Quality Management System (QMS) which provides a framework to measure and improve our performance align with customer, statutory and regulatory requirements.
To achieve our goals, we focus on:
- Understanding our customer’s training needs and expectations with the aim of achieving maximal customer satisfaction
- Reviewing our performance against customers’ expectations, regulatory requirements and industry recommendations and take actions towards continual improvement
- Honoring all legal and regulatory requirements
- Selecting only reliable and reputable training vendors that provide quality training programmes and training services
- Establishing, maintaining and continually reviewing the internal and external issues affecting our Quality Management System to achieve an effective Quality Management System (QMS)
- Establish and promote a philosophy throughout the organization, which pivots on customer satisfaction.
Our policy is clearly communicated and integrated to all our staff through the established objectives according to our business approach.
