Change is essential for organisation and individual to continue for sustainability in the process of continuous improvement. Driving change is an essential leadership skill and personal self-managing. So why do efforts at change so often not successful? The Change Management training examines how to both drive a large change initiative and actively participate in a change process initiated by others. The program explores challenges inherent to all change initiatives: change is hard, resistance is high and leadership buy-in is critical.

Learners will be guided through a change framework during which they’ll prepare the organisation for change, create a change plan, and make the change workable. And learners will work to answer the question: How do you maximize the profitability that change initiatives will succeed in driving breakthrough business outcomes?

The program comprehensively covers both the theory and the practice of change management including:

  • Change and the individual
  • Change and the organization
  • Communication and stakeholder engagement
  • Change practice

Benefits for Individuals

  • Understand the individual of change and know how to help people deal more effectively with change, maintaining their commitment and bringing them successfully through the change process.
  • Understand the various types of change that affect organizations, and know how to draw a range of professional approaches to support the effective delivery of the organization’s desired outcomes from each change initiative.
  • Know how to identify and work with the stakeholders in a change initiative, and how to plan, execute and measure the effective communications required to build and maintain their engagement.
  • Know how to assess the impacts of change, develop effective change teams and recognize and address resistance to change.
  • Understand the process of sustaining change and know how to embed a change initiative as the new “business as usual”.

Benefits for Organizations

  • Build the organization’s capability and capacity to deal successfully with change, improving agility.
  • Increase the probability of successful business change/transformation – supporting strategic direction.
  • Minimize risks (costs, delays, loss of employee engagement, reputation, etc.) associated with failed initiatives.
  • Align change initiatives with established, process-driven methods to develop a unified approach to change.
  • Develop and sustain employee commitment and alignment with organizational purpose during times of change.
  • Build and maintain the engagement of internal and external stakeholders with new initiatives.
  • Manage more effective change communications with internal and external constituencies so that change is understood and supported.
  • Improve assessment of change impact, integrated change planning, and successful embedding of change into the life of the organization.

Target Student

Project Managers, Business/Process Analysts, Team Leaders/Supervisors, Senior Managers, IT Professionals, Executives, and Human Resources Professionals.


To ensure your success in this course, you should have experience with the basic use of conventional computing technology, including desktop, laptop, or tablet computers; mobile phones; and basic Internet functions, such as web browsing and email.

Course Content

  • TheChange Management Context, Learning and the Individual
  • Change and the Individual
  • Change and the Organization
  • Stakeholders Strategy
  • Communication and Engagement
  • Change Impact
  • Change Readiness