ITIL 4 Foundation

Course Format: Instructor Led, Virtual or on site training.
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. The qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

This course will help you to understand:

 

  • How modern IT and digital service organizations operate
  • How value streams increase speed and efficiency
  • How cultural or behavioural principles guide work that benefits the wider organization
  • How to use commonly-used service management terms and concepts

In this course, you will use discussions, case studies, and the experiences of your instructor to explore the understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

Objectives

Learn how modern IT and digital service organizations operate.

Adopt key principles guide work that benefits personal growth and the organization.

Learn to use service management terms, concepts and practices.

Audience

Those who require a basic understanding of the ITIL framework

Those who want to understand how ITIL can be used to enhance IT service management

IT professionals or others working within an organization that has adopted ITIL.

Anyone who has interest in IT service management.

Prerequistes

No prerequisites.

Course Content

Lesson 1 : Concepts of Service Management

Topic A: Definition
Topic B: Key Concepts of creating Value with Services
Topic C: Key Concepts of Service Relationships

Lesson 2 : ITIL Guiding Principles

Topic A: Nature, Use and Interaction of the Guiding Principles
Topic B: Use of Guiding Principles

Lesson 3 : The Four Dimensions of Service Management

Topic A: Organizations & People
Topic B: Information & Technology
Topic C: Partners & Suppliers
Topic D: Value Streams & Processes

Lesson 4 : The ITIL Service Value System

Topic A: Guiding Principles
Topic B: Service Value Chain
Topic C: Governance
Topic D: Continual Improvement

Lesson 5 : Service Value Chain

Topic A: Interconnected Nature of the Service Value Chain & How this Supports Value Streams
Topic B: Purpose of Value Chains
Topic C: Purpose & Details of ITIL Practices

Our services are tailor-made to our client’s needs. If you have
a specific requirement, please contact us to see how we can
be of use to you and your organisation.